INDUSHOP processes personal data in the course of its activities. As INDUSHOP values and respects the privacy and security of personal data, these personal data are processed only in accordance with (i) the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, better known as the General Data Protection Regulation (GDG) or the General Data Protection Regulation (GDPR), as well as with (ii) all applicable national regulations.
This privacy statement, together with our Cookie Statement, aims to provide you with transparent information on how we use the personal data we process from you.
The controller of your personal data that we process from you. INDUSHOP B.V. registered in the Kruispuntbank der Ondernemingen (KBO) under number BE 0467 1110 22, with its registered office at Frans Versmissenlaan 34, 2100 Deurne, is the controller of your personal data.
This means that INDUSHOP determines the purpose of and the means for processing personal data. INDUSHOP does this in its capacity as the company with which you have a contractual relationship (directly or indirectly) as a customer or as a supplier, or whose website you visit.
1. WHEN DOES THIS PRIVACY POLICY APPLY?
This privacy policy applies to the processing of your personal data (e.g. in the context of its websites), unless a more specific privacy policy is available.
This privacy policy does not apply if no personal data is processed by INDUSHOP. This is, for example, the case for certain applications used by INDUSHOP that do not collect personal data.
2. WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?
The relevant entity of INDUSHOP that processes your personal data in the performance of its activities (e.g. the entity with which you have concluded a contract, to which you have provided your personal data, whose website you visit, etc.) is responsible for processing your personal data. This means that the INDUSHOP determines the purposes and means for which your personal data will be processed.
3. WHAT PERSONAL DATA DO WE PROCESS ABOUT YOU?
We collect your personal data in three ways:
3.1 INFORMATION PROVIDED BY YOU
Firstly, we receive your information when you share it with us. This is the case, for example, when you fill in a form on our website (e.g. a brochure form, contact form, floor comparison form) or at a trade fair; when you request to receive a brochure or a sample; when you ask for an appointment at one of our showrooms or with one of our dealers; when you enter a competition; when you sign up for our newsletter or a particular offer; etc.
In such cases, we usually receive information such as your name, e-mail address, telephone number, address details (street, number, postal code, city and country), date of birth, the date of your appointment and other personal and/or contact details.
We sometimes ask you for comments, suggestions or other information about our websites, our products or services or our companies.
3.2 AUTOMATICALLY OBTAINED INFORMATION
When you browse to our website or receive our newsletters, we receive data from cookie providers or social media by setting pixels (e.g. Facebook Pixel) about your activity on our website, such as the web pages you visit, the products you are interested in, whether you opened an e-mail or clicked on a link, etc. - We may combine the automatically obtained information with information provided by you to analyse your specific use of our website.
You can find more information about the INDUSHOP's use of cookies in our cookie policy on each respective website in the footer of the website.
3.3 INFORMATION OBTAINED FROM THIRD PARTIES
Sometimes we also receive your information from third parties, such as information from affiliates, dealers, suppliers, distributors, installers (e.g. through platforms such as the Quick-Step Connect web app), data brokers or from professional data providers (such as Bisnode, construction trade shows, etc.).
In this case, we usually receive data such as your name, email address, address details, phone number, information about your construction or renovation project, your order (of a sample) and/or your questions.
4. WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?
In general, INDUSHOP processes your personal data for various purposes, which are further explained below. Regarding the processing of your personal data, INDUSHOP bases itself on:
your consent:
You can express your consent by, for example, ticking a box about this when you browse our site, or through any other positive action that requires your consent, for example by choosing to contact us via our contact form. In some cases (e.g. regarding personalised information), we will ask for your explicit consent. You have the right to withdraw your consent for the future at any time.
the performance of a contract: if the collection of personal data is required for the performance of a contract with you or to take pre-contractual measures.
a legal obligation:
if processing is necessary to comply with a legal obligation to which INDUSHOP is subject.
our legitimate interest:
in some cases, processing of your data may also be required to pursue a legitimate interest of INDUSHOP. Where appropriate, we will consider whether or not your interests or fundamental rights and freedoms outweigh our legitimate interest.
5. FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?
Depending on the relevant entity, INDUSHOP processes your personal data for the purposes below.
5.1 TO DELIVER THE PRODUCTS YOU HAVE ORDERED
If you place an order through our website, we will process your personal data to deliver to you the products or samples you ordered. To this end, we may process data such as your name, the name of your company, your e-mail address, your telephone number, your address, your birthday, information about your projects, your correspondence with the INDUSHOP.
These data are processed on the basis of your request for pre-contractual measures or on the basis of the performance of a contract to which you are a party or on the basis of INDUSHOP's legitimate interest to perform its agreement with its vendors (retailers and suppliers) and to provide you with excellent customer services.
5.2 TO RESPOND TO YOUR QUERIES OR OTHER REQUESTS
We process your personal data to answer your questions or requests (e.g. to request a brochure, to send you an information sheet about your favourite INDUSHOP products, to make an appointment with one of our retailers or at one of our showrooms, etc.).
To this end, we may process data such as your name, the name of your company, your e-mail address, your telephone number, your address, your birthday, information about your projects, your correspondence with INDUSHOP.
We process these data based on the legitimate interest of the INDUSHOP to answer your questions and requests and communicate with you in the best possible way.
5.3 TO DIRECT MARKETING FROM UNILIN GROUP
General direct marketing
We process your personal data to keep you informed about new information, campaigns and promotions related to our brands, entities, services and products, activities or other promotional offers, to ask your opinion about our products and services, to hear your feedback, to manage your participation in our competitions.
We may send you direct marketing via e-mail, text message, telephone, social media (including but not limited to Facebook, WhatsApp, LinkedIn), our websites and affiliated websites or SMS. To this end, we may process your personal data, such as your name, address, e-mail address, telephone number, preferred language and the project or region you are interested in.
We may send you direct marketing based on your consent when you sign up for our direct marketing through our website. In this case, you are free to choose to provide us with your personal data for direct marketing purposes. You have the right to withdraw your consent to the processing of your personal data for direct marketing purposes at any time.
We will send you direct marketing based on our legitimate interest to keep you informed about our products when you purchase our products. In each e-mail, you can unsubscribe if you no longer wish to receive such information. We send direct marketing via social media to individuals with similar profiles based on our legitimate interest to promote our products. You have the right to object to the processing of your personal data for direct marketing purposes at any time.
Personalised direct marketing
We may also process your personal data to provide information regarding INDUSHOP's services and products or to send you personalised information or advertising. To this end, we process personal data such as your name, e-mail address, telephone number and address.
We may develop a profile based on your online behaviour or purchase behaviour. In this profile, we take into account your preferences and interests, for example with regard to the pages you have visited, the links you have clicked on, the products you have viewed and the products you have purchased and other products that might interest you.
We receive this information through cookies set on our website or through your previous purchase behaviour as reflected in your customer profile. Based on the information collected in the profile, we may send you information and advertising, information and advertising related to products that match your profile or that might interest you.
Furthermore, we may use the services of third parties, such as Facebook, to identify target and 'look-a-like' audiences to advertise our products to individuals with similar profiles.
To this end, we may process your personal data, such as your name, phone number, address, e-mail address, date of birth, age, gender, your job, name of your company, your preferred language and specific products and services you are interested in.
We may create a profile of you and send you personalised direct marketing based on your consent when you accept the cookies that collect this information.
Please see our cookie policy for more information on cookies. You have the right to withdraw your consent to the processing of your personal data for direct marketing purposes at any time.
5.4 TO ANALYSE DATA AND CREATE STATISTICS
The INDUSHOP may process your personal data for analytical and statistical purposes. Statistical purposes are all operations for collecting and processing personal data necessary for statistical research or for compiling statistical results. INDUSHOP uses various analytical tools to link personal data and obtain insights from different data sources.
To this end, we may process personal data, such as your name, e-mail address or other contact details or personal information.
Depending on the individual case, these data are processed based on the INDUSHOP's legitimate interest to assess and improve our marketing campaigns, gain insights from our sales reports and visualise our e-commerce data.
The result of processing for statistical purposes is aggregated data. We do not use the aggregated or your personal data to support actions or decisions relating to you.
5.5 FOR THE TECHNICAL AND FUNCTIONAL MANAGEMENT OF OUR WEBSITES
We process personal data obtained through cookies and other technologies for the technical and functional management of our websites, to personalise the websites and ensure that the websites are user-friendly. Your data allows us to monitor how our website is used and to improve its content and layout (e.g. A/B testing). This data also allows us to adequately secure our website.
To this end, we may process data such as your IP address, the pages you visit, the browser you use, the websites you have previously visited, geographical data such as your location, your preferred language and the time and duration of your visit.
The processing of this data is based on your unambiguous consent (obtained via our cookie banner) or on INDUSHOP's legitimate interest to provide a well-functioning and secure website and to offer pages with relevant content for you.
You can find more information on how we use cookies in our cookie policy on each respective website in the footer of the website.
6. DOES INDUSHOP PROCESS YOUR DATA OUTSIDE THE EUROPEAN ECONOMIC AREA ('EER')?
In some cases, your data may be shared with a third party outside the EEA. In this regard, INDUSHOP intends to ensure in any case that your data is adequately and appropriately protected, in particular by ensuring that we can rely on a decision recognising the protection as appropriate under Article 45 AVG, by entering into standard contractual clauses under Article 46.2 AVG or through other appropriate security measures , as stipulated in Chapter V AVG.
If you have any questions or would like further information on the transfer of your personal data outside the EEA, please send a dated and signed request to ........
7. HOW WILL YOUR PERSONAL DATA BE PROTECTED?
INDUSHOP strives to protect your Personal Data as much as possible through administrative, technical and organisational measures. To this end, INDUSHOP has developed various procedures, which are implemented by our employees.
INDUSHOP has also undertaken to ensure that the service providers processing personal data on behalf of INDUSHOP also take adequate technical and organisational measures.
8. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
INDUSHOP will retain your personal data for the period necessary to fulfil the purposes described in this privacy policy. A longer retention period may be required on the basis of a legal or contractual obligation or in the event of a dispute.
If no legal retention period applies, INDUSHOP will process your data at least as long as it has a contractual relationship with you.
9. WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?
Under the AVG, you have a number of rights in relation to your personal data. Some of these rights have a very specific scope or are subject to special conditions or exceptions.
9.1 RIGHT OF ACCESS
This means, for example, that you can ask us whether or not we are processing your personal data and for what purposes. Please refer to Article 15 of the AVG for more information.
9.2 RIGHT TO RECTIFICATION
You also have the right to rectification of incorrect personal data. Please refer to Article 16 of the AVG for more information.
9.3 RIGHT TO ERASURE
In some cases you can request us to delete your personal data, for example when personal data are no longer required for the purposes for which we had collected them, when personal data are processed on the basis of your consent and you withdraw your consent, etc.
In some exceptional cases, INDUSHOP is not obliged to comply with your request to erase your personal data. Please refer to Article 17 of the AVG for more information.
9.4 RIGHT TO RESTRICTION OF PROCESSING
You may request restriction of the processing of your personal data, for example if you dispute the accuracy of your personal data, if the processing activity is unlawful, etc. Restriction of processing means that we may only store your data temporarily, except if you nevertheless consent to the processing of your data in the context of legal proceedings or in the public interest. The restriction can be terminated afterwards. Please refer to Article 18 of the AVG for more information.
9.5 RIGHT TO DATA PORTABILITY
If we process your personal data based on your consent or pursuant to the performance of a contract, you may ask us to transfer your data to yourself or to another controller (if this is technically possible). In exceptional cases, INDUSHOP is not obliged to comply with your request. Please refer to Article 20 of the AVG for more information.
9.6 RIGHT OF OBJECTION
You may inform us of the special reasons why you wish to object to the specific processing activity based on the legitimate interest of INDUSHOP or in the public interest. If those special reasons outweigh our legitimate interests, we will terminate the processing activity. INDUSHOP cannot comply with your request if we process your personal data for the purposes of legal proceedings. Please refer to Article 21 of the AVG for more information.
9.7 RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR DIRECT MARKETING PURPOSES
If we process your personal data for direct marketing purposes, you can always request us to stop processing your personal data without having to provide a special reason. This right includes the right to object to profiling insofar as the profiling is related to such direct marketing. Please refer to Article 21 of the AVG for more information.
9.8 RIGHT NOT TO BE SUBJECTED TO PROFILING
INDUSHOP may process your personal data for profiling purposes. As profiling is only carried out for direct marketing purposes, you have the right to object to profiling for our direct marketing at any time, without having to give us any special reason. Please refer to Article 21 of the AVG for more information.
9.9 RIGHT TO WITHDRAW YOUR CONSENT AT ANY TIME
If the processing of your data is based on your consent, you also have the right to withdraw your consent at any time, without affecting the legitimacy of the processing prior to the withdrawal of your consent.
9.10 EXERCISING THE ABOVE RIGHTS
The above rights can be easily exercised in various ways, such as by e-mail or post, by filling in the contact form on our website or by contacting our customer service department at your favourite INDUSHOP shop. For privacy and security reasons, we may ask you for proof of your identity.
9.11 COMPETENT SUPERVISORY AUTHORITY
In accordance with Article 77 of the General Data Protection Regulation (AVG), you have the right to lodge a complaint with the supervisory authority of your normal place of residence, your place of work or the place of an alleged violation of the AVG.
WHAT ABOUT LINKS TO OTHER WEBSITES AND SOCIAL MEDIA?
INDUSHOP's websites may contain references (e.g. via hyperlinks, social plug-ins, links to social media operators) to other websites, provided by other companies or by social media. INDUSHOP always advises you to check the privacy policies of those websites.
INDUSHOP'S SOCIAL MEDIA PAGES
INDUSHOP has pages on LinkedIn, Twitter, Facebook and Instagram. When you visit those pages, your data is transmitted to the operator of the respective social media network through the use of cookies. Social networks may receive information such as which websites you currently and previously visited and your IP address. When you visit those pages, we may receive aggregated data from the respective social network in the form of statistics on how our pages are viewed by social media users.
For the scope and purpose of data collection and further processing and use of the data by social networks, and for information on rights and settings to protect your privacy, please refer to the privacy policies of those social networks (available here: Facebook, LinkedIn, Twitter and Instagram).
You can find more information on INDUSHOP's use of cookies in our cookie policy on each respective website in the footer of the website.
SHARING OPTIONS ON SOCIAL MEDIA
Our website allows you to share content on LinkedIn, Twitter, Facebook, Instagram, Pinterest, YouTube, Whatsapp and Snapchat. When you use these social plugin features (e.g. 'share' button,...), information about your usage is transmitted directly from your browser to the corresponding social network. If you are already registered with a social network while visiting our website, the operator of that social network can assign the visit to your personal account via the social plugins. If you are not yet a member of a social network, the social networks may still receive and store your IP address and information about the browser and operating system you are using via the social plugins.
If you share content from our website directly on the social media page, your personal data will be visible to the visitors of that social media. For the scope and purpose of data collection and further processing and use of the data by social networks and for information on the rights and settings to protect your privacy, please refer to the privacy policies of those social networks (available here: Facebook, LinkedIn, Twitter, Instagram, Pinterest, YouTube, Whatsapp, and Snapchat).
You can find more information on INDUSHOP's use of cookies in our cookie policy on each respective website in the footer of the website.
HOW WILL YOU BE NOTIFIED OF CHANGES TO THIS PRIVACY POLICY?
We strive to provide you with the best service. Consequently, this privacy policy is subject to change. We therefore advise you to check this privacy policy regularly on our websites. Any significant changes will be announced through other communication channels.